General FAQ's

Here are some of our frequently asked questions. If you have a question that is not here, feel free to check our advice page filled with support.

If you’re still unsure, please get in touch and we will do our best to help.

You have 10 days to submit an academic appeal. If you have any queries regarding your studies, you can visit our University Issues page for more information. You can also contact our advice team for more information.

We have lots of support and advice teams to help with finances, as well as employment opportunities and careers advice. You can visit our Finance and Employment page for more information, or get in touch.

We are in close partnership with Liverpool Student Housing (LSH) that can give any advice on housing within Liverpool as a student. From tenancy agreements to housing rights to general advice, they are your point of contact. You can see more information on our Housing page, as well as LSH’s contact details.

We are a registered hate crime reporting service. To learn more, please visit our hate crime support page or contact us for more information.

We have lots of on-hand support and services for you to use as and when you need it. Our advise team will be able to chat to you and get you the help you need. Please visit our Mental Health and Wellbeing page for resources and external links you may need. If you would like to speak to an advisor, you can contact us at any time.

We are here to support you in any way we can. If you, or you know someone who has been the victim of harassment or assault, you can get in touch with our advice team, and they will take the correct steps in steering you in the right direction. You can visit our (TW) Harassment and Assault page for more information.


Still can’t find an answer? Not to worry! We have a team of professional staff that will answer any questions you have. Please get in touch and we will respond to any queries and help with any issues you are having, both within the university and outside it.