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University rights

JMSU is an independent, impartial service here for you throughout your time at LJMU.

We provided support and advice to over 1000 students last academic year, but not all students know we’re here. So, JMSU has provided a quick stop guide to your university rights. 

Referrals

If you fail a piece of work upon the 1st attempt, you will be offered a 2nd attempt at this during the July referral period. This would be capped at the pass rate.  

Deferrals and personal circumstances policy

If your performance has been adversely affected due to severe and uncontrollable factors in close proximity to an assessment, you can submit a personal circumstances claim to request a deferral of the work. 

If accepted, your work will be deferred to the next opportunity. This will be uncapped if the application is for a first attempt assessment only. If not accepted, you may be offered a referral in this. 

Academic appeals

Students have the right to appeal if they feel there has been an error of the university which has impacted on their marks. This must be submitted within 10 working days of formal notification. 

Student complaints

If you are unhappy with treatment or a service provided by the university, there is a complaints procedure that you can utilise to raise the issue(s). 

Right to seek impartial advice and representation

As an LJMU student you have the right to seek impartial advice and representation at panels and meetings. For example: academic misconduct panels, fitness to practice panels or disciplinary meetings. 

Academic misconduct panels

If you have been accused of academic misconduct and have to attend a panel for this, you have the right to take a ‘friend’ for support. You have the option to take a JMSU advisor with you in the capacity of a friend. 

Academic support

In addition to support provided by your tutors, you can access a range of study skills sessions through the library service.  

For more support and information, please contact or visit:

  • For advice on LJMU procedures (such as Academic Appeals and Formal Complaints) you can contact JMSU Advice – jmsuadvice@ljmu.ac.uk or book an appointment here - www.jmsu.co.uk/bookanappointment 

  • Academic Achievement Team – they can help with improving your study skills and writing essays - achieve@ljmu.ac.uk  

  • Money Advice Team – advice relating to student fees and finance concerns moneyadvice@ljmu.ac.uk or 0151 231 3153/3154 

  • Disability Team – can support with accessing and identifying the appropriate disability support that may be required for your study -  disability@ljmu.ac.uk or 0151 231 3168 

  • Student Wellbeing Team – if you have any concerns relating to wellbeing or mental health, the team can support and point you in the right direction of other services, for example counselling  studentwellbeing@ljmu.ac.uk or 0151 231 3664 

  • Accommodation Team – any concerns or issues arising within LJMU partnership accommodation - accommodation@ljmu.ac.uk or 0151 231 0151 231 4166 

  • International Advice Team – advice relating to International Student Status – for example VISA concerns -  internationaladvice@ljmu.ac.uk or 0151 3673