Making a Complaint
At JMSU, we want all students to feel safe, respected and supported. If something has gone wrong, you can make a complaint and we will work with you to resolve it fairly, confidentially and as quickly as possible.
Our process follows the Code of Conduct, Complaints & Disciplinaries Byelaw, which outlines expected behaviour and how complaints are handled.
What You Can Complain About
You can make a complaint about:
- The behaviour of a student, staff member or Sabbatical Officer
- A JMSU club, society, service or activity
- A breach of the JMSU Code of Conduct (e.g. discrimination, harassment, misconduct)
Before Making a Complaint
If you feel comfortable, we encourage you to resolve the issue informally by speaking to the relevant staff member or manager.
If the issue is serious, sensitive, or you don’t feel able to raise it informally, you can go straight to the formal process.
How the Process Works
The process has three stages:
- Stage 1 (Early Resolution): Raise the issue with the relevant staff member or manager to try to resolve it quickly.
- Stage 2 (Formal): If it can’t be resolved informally, submit the complaints form. We’ll acknowledge it, appoint an Investigating Officer, gather evidence, and decide the outcome.
- Stage 3 (Appeal): You can appeal if there was a procedural error, new evidence, or the outcome feels disproportionate.
Make a Formal Complaint
To make a formal complaint, complete the form below and submit it following the instructions included:
Formal complaints should normally be made within 30 working days of the incident.
Support
If you need help completing the form or require adjustments, JMSU can support you.
We can also signpost you to university wellbeing services or advice services if needed.
