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Student complaints

Students have the right to complain about University issues regarding their course, other students, or staff members. If you have already tried to resolve the problem but with no success, the next step may be to submit a formal complaint. See below for more information about the Complaints Procedure which consists of three stages.

If you would like further information, please get in touch.

Stage one: Seek a local resolution

This is where you raise the issues you are having with the Module Leader or Programme Leader. You may find that the issue can be resolved quickly. This must be carried out within 30 calendar days of the issue occurring.

Stage two: Submit complaint to the university’s Student Governance department
This stage can be used if you have not had a satisfactory resolution at stage one, where you do not feel able to take the issues to your school, or where the complaint is about a member of LJMU Staff. This must be carried out within three months of the issue occurring. 

Stage three: appeal an unsatisfactory conclusion

This could be where you do not feel that the complaint has been fully addressed, the process has not been followed correctly, or where you believe the outcome is unreasonable. This takes the form of a statement stating why you wish to escalate the complaint to a stage three complaint.

For more information on the Complaints and Appeals Policy, or guidance on completing the Complaints Form, please contact us.